Shipping policy

Terms for distance sales of postage stamps and related products

  1. Extent and validity

These conditions apply to Åland Post Ltd’s (Åland Post) sale of postage stamps and related products via distance agreement to the consumer (customer), unless otherwise agreed in writing between the customer and Åland Post. Distance sales primarily take place in Åland Post's Internet shop alandstamps.com (webshop) but can also take place via telephone, letter, e-mail, chat, or similar means of remote communication.

The terms apply until further notice as of 1 November 2022. The terms and conditions apply in the version as it appears at the time of ordering.

Åland Post has the right to change these terms and conditions, in which case the change will be announced on Åland Post's website.

  1. Ordering

Orders are primarily placed in the webshop, but can also be placed by phone, e-mail, chat, or letter.

A binding purchase agreement only comes into existence when Åland Post has accepted your order, i.e., the customer's order. We accept your order by sending an automatic order confirmation to the e-mail address specified when ordering. All information concerning products, price, payment method and delivery address appears from the confirmation.

Åland Post has the right to cancel the order if the price for the order is clearly incorrect. Clearly incorrect price refers to a possible misprint in the price list or other technical error due to which the price of the product differs significantly and clearly from the correct price of the product.

  1. Price

3.1 Applicable price

The applicable price is the price stated in the webshop in conjunction with the presented postage stamp product on the day of the order.

All prices in the webshop are stated in euro (€), excluding VAT.

Åland Post reserves the right to adjust prices in relation to changes in exchange rates, taxes, fees or similar. Prices are adjusted immediately when Åland Post deems it justified.

3.2 Shipping cost

The shipping cost for your webshop order varies depending on which recipient country (delivery address) you have specified in your order. Åland Post's prices for shipping are listed in the webshop.

Åland Post reserves the right to adjust prices for shipping in relation to changes in exchange rates, taxes, fees or similar. Prices are adjusted immediately when Åland Post deems it justified.

3.3 Customs and VAT charges
Since 1 July 2021, all shipments from Åland must clear customs because Åland does not belong to the EU tax area. Customs duties and VAT may be added to your delivery according to the rules of the recipient country. For more information, contact the customs office in your country.

On deliveries to Finland and Norway, Åland Post collects VAT according to current Finnish VAT legislation. VAT is added to the invoice total.

VAT and customs fees may also be added in other countries according to the rules of the recipient country.

  1. Payment

When placing your order, you can choose payment against invoice, by online banking or by credit card.

4.1 Payment against invoice

When placing your order, you can choose payment against invoice that will be posted with your goods. The maximum amount for ordering goods against invoice is €200. In case of overdue payment, a reminder fee is charged. Åland Post reserves the right to require advance payment.

4.2 Payment by online banking or credit card

You can choose to pay for your order immediately via your Finnish internet bank or by credit card such as accept Visa or MasterCard. When you choose this option, your payment is made through the payment service provider Paytrail. You choose the method of payment (online bank or credit card company) on Paytrail’s page. Please note that Paytrail Oyj appears as the payee for your order and mediates your payment to Åland Post.

  1. Delivery

5.1 Delivery method

Your order will be delivered as a letter or parcel depending on size and weight. It will be delivered to the address specified by you when making the purchase in Åland Post's webshop, by e-mail, chat, letter, telephone or by similar means of remote communication.

Åland Post does not split one order into two or more deliveries.

5.2 Delivery time

The time of delivery varies depending on where you live, and on the delivery conditions of the receiving postal operator. Please note that if you order products that have not yet been released, Åland Post will send your order in its entirety immediately after the date of issue.

5.3 Transport

During transport from Åland Post to the customer, Åland Post is responsible if the goods are damaged or lost. During transport from the customer to Åland Post, you, the customer, are responsible if the item is damaged or lost.

  1. Unclaimed consignments

If, for some reason, you do not claim your shipments, you must pay the costs of shipping. A fee is charged for unclaimed shipments. The fee will be charged in arrears.

  1. Right of cancellation/return

It is important that you are entirely satisfied with your purchase, and Åland Post complies with the rules on distance sales in the current consumer protection act.

7.1 Right of withdrawal/return within 14 days

As a customer, you have the right to cancel your order within 14 days. The withdrawal period expires after fourteen days from the day you have received the products. If you have changed your mind, you must notify Åland Post of this within the cancellation period. Please contact customer service by e-mail, stamps@alandpost.com, or telephone +358 (0)18 636641. During the withdrawal period, it suffices to notify Åland Post of your intention to cancel the order and mention your customer number.

7.2 Return of product

The products must be returned no later than 14 days after you have made your notice of withdrawal. Please contact customer service by e-mail, stamps@alandpost.com, or telephone +358 (0)18 636641 for more detailed instructions regarding the return of ordered products. Returned goods must be in unaltered condition and in their original packaging, if any.

Please note that you as the customer are responsible for your return coming back to us. Therefore, remember to always save the deposit date receipt when you return a product. You as the customer are responsible for the return cost.

Return address: Åland Post Stamps, P.O. Box 1100, AX-22111 MARIEHAMN, Åland, Finland.

7.3 Refund

If you as a customer have withdrawn your order, Åland Post will refund all payments from you, excluding the cost of shipping and handling fees. Reimbursement will be made without undue delay and no later than 14 days after the day on which Åland Post was informed of your decision to cancel your order. Åland Post will use the same method of payment that you used when ordering, unless otherwise expressly agreed. The refund does not entail any extra charges for you. Åland Post has the right to delay the refund until we have received the item or until you have provided proof that you returned the item, whichever occurs first.

In the case of the return of a used or damaged product, Åland Post reserves the right to deduct an amount from the refund amount corresponding to the reduction in value compared to the original value of the product.

  1. Claims and complaints

Åland Post checks all products before shipping to the customer. Should a product be incorrect, defective upon arrival or wrongly delivered by us, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.

8.1 Complaints deadline

As a customer, you are obliged to examine the product upon receipt.

Claims and/or complaints must be made immediately after you have discovered that the item was incorrect or defective.

You make a complaint about any errors and defects by contacting us at the e-mail address stamps@alandpost.com or phone number +358 (0)18 636641. The product must be returned well packaged and in the original packaging with an attached description of the error. You must also enter your name, e-mail address and order number.

8.2 Rectification of errors and refund

If Åland Post is unable to remedy the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation.

In the event of a refund, Åland Post will use the same payment method that you used for the order, unless otherwise expressly agreed. The refund will not incur any additional charges for you. Åland Post has the right to hold back the refund until we have received the item or until you have provided proof that you returned the item, whichever occurs first. In the case of a used or damaged product being returned, Åland Post reserves the right to deduct an amount corresponding to the reduction in value compared to the product's original value from the refund amount.

Åland Post is responsible for return shipping in the event of approved complaints. If the product is damaged or lost when you as a customer return it, you are responsible for payment.

Åland Post reserves the right to refuse a complaint if it turns out that the product is not faulty according to current consumer protection legislation.

  1. Subscription
    You can subscribe to stamps and philatelic collectibles from Åland Post. With a subscription, you get regular product deliveries. The subscription is valid until you cancel it.

An invoice accompanies each subscription delivery. If you have a bank account in Finland, you can pay by e-invoice or direct payment. For more information, contact your bank.

You also have the option of keeping a balance in your customer account. You can receive ordered products, even if your account shows a debit balance; however, Åland Post reserves the right to demand pre-payment.
If you wish to make an advance payment to your customer account or pay a larger amount than the one stated on the invoice, please use one of the bank accounts below.

Bank accounts

Finland FI08 5578 0420 057227, OKOYFIHH
Sweden 8901-1893.211.308-9
Denmark DK0950100001261761, JYBADKKK
Norway NO0416442087400, DNBANOKK

Customers in all other countries can make direct transfers in euro to our international account in Finland with OP Corporate Bank PLC (see list above). Perform your payment as a SEPA transfer from most European accounts. Ask your bank.

Payment reminders are sent out regularly. A reminder fee is imposed according to current price list.

  1. Processing of personal data

All personal data stated by you when placing an order for products or services is registered and saved electronically.

Åland Post is responsible for the processing of personal data made in connection with purchases on alandstamps.com or via telephone, post, e-mail, chat, and similar means of remote communication. Your customer data is processed by us in order to be able to manage your order and in the instances when you have requested newsletters or promotional offers - in order to be able to adapt our marketing to your individual needs. More information on Åland Post’s handling and use of personal data and how you exercise your rights is included in Åland Post Privacy Policy and General Terms of Delivery.

  1. Applicable law and dispute

This agreement is governed by Finnish law.

If a dispute arises, the parties shall first try to resolve it through a voluntary agreement. For help to resolve a dispute, consumers can turn to the Consumer Disputes Board in Helsinki, e-mail address kril@oikeus.fi and telephone + 358 (0) 29 566 5200. In Åland, you can turn to Consumer Disputes Board under the Åland Provincial Government, e-mail address konsumenttvistenamnden@regeringen.ax and telephone +358 (0) 18 25172. The consumer also has the right to file a lawsuit with the general district court at his place of residence.

  1. Contact information

Feel free to contact us if you have any questions or comments. You can also leave us a message about changes to your address and changes related to your subscriptions and orders.

E-mail: stamps@alandpost.com

Telephone: +358 18 636641

Address:

Åland Post Ltd
Stamps
PO Box 1100
AX-22111 Mariehamn
Åland, Finland